Orders Re ceived By 12pm EST Are Shipped The Same Day! Woodcraft’s Guarantee We’re absolutely confi dent that you’ll be satisfi ed with your purchase from to manufacturers’ warranties. Special-order items are subject to a 25% restocking fee. Woodcraft! If you’re not, return it anytime within 90 days, and we will gladly replace the product, give you credit, or refund your money, whichever you prefer. Woodcraft’s Guarantee does not apply to power tools, which are subject only Ordering By Telephone Order toll-free by calling Order Entry - 800 225-1153 - from 8:00 AM to 10 Ordering On The Internet Visit us at www.woodcraft.com! You can place your order online, check its Shop At Our Stores Woodcraft Stores are located in most major US cities! See page 11, or Visit www.woodcraft.com to fi nd the location nearest you. Ordering Questions? email: [email protected] or call our Customer Service Department at 800 535-4482 from 8:30 AM to 5:00 PM EST, Mon.-Fri., or write to Woodcraft, c/o Customer Service Dept. P.O. Box 1686 Parkersburg, WV 26102-1686 Call our Technical Services Department at 800 535-4486 from 8:30 AM to 6 PM EST, Monday-Friday Product Support email: [email protected] Need more information on any of our products? Pricing Woodcraft’s goal is to maintain the published prices in this catalog for the period of time shown. However, due to unanticipated changes and/or typographical errors pricing may increase, or decrease, without notice. To obtain current pricing prior to ordering please visit www.woodcraft.com Shipping & Handling Woodcraft ships packages, depending on shipping package weight, via UPS Mail Innovations (a combination of UPS and USPS), Sure Post (a combination of UPS and USPS), UPS Ground, UPS Second Day Air or UPS Next Day Air delivery. Delivery time is usually 2 to 6 business days for shipments to the contiguous 48 States. UPS Ground, Second Day Air or Next day Air offer faster delivery than Mail Innovations or Sure Post which are more economical choices. Our Order Entry, 800 225-1153 can assist you in determining your shipping cost for your order. Express Rates - Yes, we ship overnight! In-stock orders received by Noon EST Monday through Friday can be air shipped that same day. Woodcraft does not ship on Saturday, Sunday or the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If you order Friday before Noon EST, a UPS Next Day Air package will arrive on Monday. If you order Friday after Noon EST, a UPS Next Day Air package will ship on Monday and arrive on Tuesday. Mail Innovations and Sure Post may consist of a combination of UPS Ground Package and USPS delivery. Mail Innovations and Sure Post deliver Monday through Saturday. UPS Ground, UPS 2nd Day Air and UPS Next Day Air only deliver Monday through Friday. Products marked “D/S (Drop Ship) or Ships Direct from Manufacturer” possessions of the USA are shipped by UPS Ground shipping, unless otherwise indicated. Please contact our Customer Service Dept. for more information on 2nd Day or Next Day Air shipping options. or call 800 225-1153. Retail store pricing may vary from the Internet or Catalog pricing. Freight Shipments Items weighing more than 150 lbs., or are an unusual size, must be shipped by common carrier. These are charged based on our actual discounted rates. If the shipment is to a residence or if lift gate service is required, additional fees may be charged by the freight company. Truck shipments are tail gate deliveries. The driver will not take the item off the truck. It is your responsibility to arrange for your item to be removed from rear of the truck. Woodcraft’s Customer Service Department at 800 535-4482 will gladly contact the freight company that services your area and prepare an estimate prior to completing your order. Shipments outside the contiguous US are charged actual shipping expenses. D/S = Drop Ship Direct from Manufacturer Products identifi ed with “D/S (Drop Ship) or Ships Direct from Manufacturer” PM EST Monday-Friday and 8:30 AM to 5:00 PM Saturday (closed Sunday). If for some reason you can't reach us on our 800 numbers, call 304-428-4866. current status and track your shipment. Tracking and account info is available even if you ordered by phone or mail! are shipped directly from the manufacturer, usually within 5 business days. Your in-stock order will be shipped from the manufacturer to your doorstep! by that manufacturer’s warranty, which supersedes any warranty offered by Woodcraft. All “Ships Direct from Manufacturer” items ship by ground to the 48 contiguous states. “D/S (Drop Ship) or Ships Direct from Manufacturer” items cannot ship “D/S (Drop Ship) or Ships Direct from Manufacturer” items are covered to Alaska or Hawaii, PO Boxes, APO addresses or any of the US Territories. Express and overnight shipping are not available for these products. Click on the “Ships from Manufacturer” link on the specifi c product page for more details at woodcraft.com. Non US Orders We accept US funds only, and for your convenience we recommend you use and the cost prior to processing your order. Taxes and duty are your responsibility and are not included in our quotes, a credit card or bank money order. Personal checks or money orders are not accepted unless drawn on a US bank. Orders being shipped outside of the USA and Canada are shipped by the carrier method you choose. Our Customer Service Dept. will contact you with options (land, sea and air) unless noted at the time of checkout. Products marked “D/S (Drop Ship) or Ships Direct from Manufacturer” cannot be shipped outside the US. California Proposition 65: California Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. For more information see catalog page 11 or https://www.p65warnings.ca.gov Returns/Exchanges Returns will be refunded in full, including shipping and return postage (at ground rates only), with exceptions noted below. Domestic US Orders - If for any reason you are not satisfi ed with a product (except for power tools and items shipped direct from manufacturer, which are covered only by the manufacturer’s warranty, as described below), please contact Woodcraft’s Customer Service Dept., 800 535-4482, for assistance with a return authorization and shipping instructions for the product. PLEASE DO NOT RETURN THE ITEM TO US WITHOUT AUTHORIZATION. Power Tools: These products are covered by the manufacturer’s warranty, which supersedes any offered by Woodcraft. Returns of these products require pre-approval from Woodcraft Customer Service, and they may be subject to a restocking fee. A minimum 15% Restocking Fee applies to the return of CNC machines and 3D printers. Customer pays return shipping charges. “D/S (Drop Ship) or Ships Direct from Manufacturer” - returns require pre-approval from Woodcraft Customer Service and may be subject to a restocking fee. Customer pays return shipping charges. International Orders - If for any reason you are not satisfi ed with a product, contact us by email immediately. Please do not return the item to us without authorization. Laser Engraving Service For Select Tool Handles or Boxed Sets Please contact Woodcraft Order Entry by calling 800 225-1153 for assistance with Engraving Services. Items eligible for Engraving Services should be sent to: are not eligible for rush shipping. Flammable or hazardous items cannot be shipped by air. If your order contains a fl ammable item the entire order will be sent by ground. Orders being shipped to Alaska and Hawaii and any of the territories or 406 Airport Industrial Park Parkersburg, WV 26104-9778 WOODCRAFT GIFT CARD Available in any dollar amount! To order, call 800 225-1153, visit your local Woodcraft Store, or woodcraft.com. California Residents: WARNING: Cancer. www.P65Warnings.ca.gov – See Page 11 for detailed information. 20 Woodcraft Supply, LLC
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